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BETTER SERVICE IS BORN IN A BARN
ResPAK from CST is helping to make one of Kent's oldest buildings and
best restaurants even more efficient.
ResPAK, one of the most advanced software packages in
the hospitality industry, is helping Damon and Sarah Dalmedo
turn The Barn, one of the oldest buildings in Rainham,
Kent, into one of the county's best restaurants. The couple
moved to The Barn recently when the lease on their popular
town-centre restaurant expired. Chef/patron Damon describes
the food at The Barn as 'modern English'. "We make everything
in-house," Damon adds. "Our own bread, our own ice cream,
sorbets, petit fours and pastries; I go to market twice
a week and we buy a lot of produce direct from local farms,
organic when we can get it. A lot of the vegetables even
come from our own garden at home. Our dishes are based
on simplicity, allowing the flavours of natural ingredients
to come through." "The main part of the restaurant is
a barn," says Sarah. "It's a 17th century building from
East Sussex, which was brought here in the 1970's.
The
then owner was a shipbuilder and he used the hull of a
boat as the roof on the extension he added to it." It
appeared the old way was also best for managing the front
of house - for example, writing bookings in a diary -
until they discovered the ResPAK Reservation Management
System from Call-Systems Technology (CST) and decided
to take advantage of the extraordinary information management
it provides.
The PC-based ResPAK system gives them not
only detailed booking information but provides them with
seating plans, advance and walk-in reservation services,
table status information and a comprehensive customer
database.
Barn Restaurant ResPak CST's integrated package
also incorporates reporting and marketing modules helping
the Dalmedos to manage day-to-day operations and to create
effective and targeted communications campaigns. The open
nature of ResPAK means that they could link it with the
Jetz Point Of Sale system to capture customer billing
data and to monitor the precise status of reservations
from customer arrival, the serving of each course and
finally payment and customer departure; all leading to
more efficient table turnover and timely information for
any waiting customers.
"After so many years of doing things
manually, it took a little while to get used to," Damon
admits. "But CST trained all our staff in its use.
Personally,
I'm not too good with computers, so it's probably taken
me a bit longer. But if there were any teething problems
CST were here to help us get it right and they call us
every few days to see if we have any problems.
ResPAK seems tailor-made to fit our business." The Barn showcases
ResPAK in a smaller restaurant environment, with core functions
that are affordable, easy to use and enhance almost any size of
restaurant operation. And the ResPAK system is 'scalable'; it has
also been installed in much larger operations, such as Mandarin
Oriental Hyde Park in London, and The Scotsman Hotel in Edinburgh.
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Call-Systems Technology Ltd, Middlesex House, 29-45 High Street, Edgware, Middlesex HA8 7UU |
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