The majority of restaurant kitchens don’t operate to their full potential and as a result sales are lost and customers leave feeling dissatisfied. Luckily, kitchen automation software can streamline the cooking process for back of house staff and help them work more efficiently with front of house employees. A few simple elements of automating software make a world of difference in a busy restaurant environment.
Wasted food means wasted money, not simply in physical form but in time as well. For quick service or single item restaurants cooking the right amount of food while minimising wastage is crucial. With the bin management component of automation software operators are able to automate the hot hold process, allowing food to be hot held but for the least amount of time possible, ensuring items are not discarded for being held for too long. Using historical sales data, a bin management solution predicts how much product will be sold in 15 minute intervals during service and can be adjusted by operators to adapt calculations based on busy days or service requirements.
Increase service time
Food delivery times don’t simply impact how quickly a customer receives their meal, service times are also important when achieving quicker table turns. Kitchen automation software will time and coordinate dishes so chefs see exactly what they need to cook when they need to cook it. By streamlining operations and enhancing chef efficiency restaurants have been proven to decrease service times from 12 minutes to eight minutes. This in turn speeds up every table turn by four minutes, or even more when multiple courses are ordered. Saving a minimum of four minutes per table across an entire day gives restaurants the opportunity to serve more customers.
In a busy restaurant environment tensions can become high between front and back of house staff. A kitchen automation system not only takes the stress away but also creates unification between the two teams. As part of an automation system front of house staff, including servers and managers, have access to an expo screen where they can see the status of all orders. This eliminates the need for servers to interrupt busy chefs for simple dish status questions. Chefs are more productive and can focus on the quality of the food.
Increasing table turns isn’t the only the way the use of technology can increase profits. During lunch time service, or when customers have limited time to eat, speeding up service times gives them the opportunity to spend more by ordering additional courses, such as dessert. By using kitchen automation restaurants have also gained higher profits simply because they’ve received fewer complaints. Usually when restaurants receive a complaint they offer complimentary food or drinks or even an overall discount. A reduced number of complaints reduces the money lost from these complimentary items.
A customers’ experience can be enriched by technology in a handful of ways. For guests seated near an open kitchen their dining experience can easily be ruined by the noise and disorder coming from chefs, because automation organises the cooking process this creates a calmer kitchen and as a result the surrounding dining area is quieter. The quality and accuracy of meals is also improved; automation software ensures an entire tables order is completed at the same time so every member of the group receives their food at the optimum temperature. The software also highlights when there changes to an order like extra cheese or no olives so that any variations are not forgotten.
Ready to maximise the full potential of your kitchen? Find out what kitchen automation can do for your restaurant by clicking here.