ConnectSmart Hostess Software - Powerful Seating & Waiting List Management
ConnectSmart Hostess is more than a powerful Seating and Wait list Management Solution. QSR's revolutionary ConnectSmart Hostess not only interfaces to the leading point-of-sale systems, but also gains intelligence from a real-time link to critical production information.
With ConnectSmart Hostess, Call Systems and QSR offer the only totally integrated Hospitality Management System that truly links the kitchen with front-of-house activities.
By connecting to the kitchen, operators can link their entire team to the central core of the restaurant, offering the most accurate wait times whilst successfully managing and capturing the total guest experience.
ConnectSmart Hostess ensures smooth co-ordinated operations, enabling more guests to be seated and allowing every team member access to the crucial information needed to impress each guest.
ConnectSmart Hostess provides important real-time guest information, including preferences, past visits, historical reporting and personalied service, all leading to repeat visits and increased customer spend.
ConnectSmart is designed with a unique, intuitive and flexible graphical interface, ensuring all team members know the real-time status of every table and party at a glance.
The graphical floor plan automatically updates itself as every action occurs, displaying status icons for each event including table seated, order rush status in kichen and bill received. Staff also have the option of using the entire architecture of the main screen to display the graphical layout of the floor, or for viewing both the floor layout and the wait list on the main screen.
ConnectSmart Hostess uses the guest experience and trend information defined by the user and automatically updates the data with an up-to-the-minute transaction and production status. The system continually monitors activity in the dining room and kitchen by table and evaluates the best table matches for each waiting party based on numbers, expected turn times and guest preferences.
Users also benefit from the flexibility to choose between four methods of creating quote times, including the ability to adjust the chosen quoting method.
Advanced capabilities include:
- Customizable, intuitive table management views to monitor guest status and table turns, assign and view server sections, view guest notes and information, and seat walk in, call ahead, wait list, and reservations guests
- Robust feature set, including the ability to assign guest and server pagers
- Automated table selections, taking into account server rotation and guest preferences, to seat guests efficiently while reducing errors and freeing up staff time
- Display countdown timers for the wait list, use definable alerts such as open table notifications, and view a dashboard for real-time access to key metric
- Monitor and capture critical guest information - including preferences, past visits, and special events - in real-time as well as for historical reporting
- Analyze seating statistics, table turn data, and guest information in historical formats to make decisions that improve the guest experience and the bottom line
- Use handhelds, mobile devices, pagers, and other communication devices
Strategic benefits include:
- Successfully increase seat utilization and table turns while meeting time commitments and satisfying guest preferences
- Personalize the guest experience, leading to repeat visits and increased check averages as well as guest delight
- Gain access to real-time, actionable information as well as the most accurate wait times and table statuses
- Coordinate operations to get more guests seated, streamline traffic flow, and reduce training time and stress
- Architecture optimized for powerful end to end service timing, as well as scalability and remote deployments
Reliable Ethernet Kitchen Hardware
- Compact, durable, hot-swappable controller and keypad built
specifically for the harshest kitchen environments.
- Operating system options, including support options for graphics,
multi-media, and touch.
- Intuitive software management tools.
LCD Screen
For our customer’s purchasing and support convenience, CST also offers for resale this ProLite P1704S-1 LCD Screen.
- Panel – TN + protective glass
- Diagonal – 17”
- Glass thickness – 3mm
- Dimensions (W x H x D) – 380 x 402.5 x 213.5mm
- Viewing zone – horizontal/vertical: 160°/160°; right/left: 80°/80°; up/down: 80°/80°
- Weight – 4.6kg
- Pixel pitch h x v – 0.264 x 0.264mm
KP-4000 Keypad
The durable KP-4000 keypad is the latest enhancement to QSR's bump bar technology. Built on a decade of engineering excellence, this robust design has been demonstrated in thousands of installations and provides a key technology that features an enhanced tactile feel and a proven 30 million pushes.
Purpose built with 3 year Hardware Warranty, the water and grease resistant KP-4000 offers;
- Conformal coated circuit board
- Solid, durable extruded and sealed twenty-key design
- Purpose built overlay sleeve
- Compact footprint
- Industry standard PS/2 connection
- Sophisticated key technology rated for 30 million pushes
- Easy to implement overlays that can be customized
-
Application independent
Sophisticated Key Technology
Most bump bars in the industry use metal dome switch key technology which requires a precise "push" in the centre of the key to enable functionality and maintain a typical pushing rate of 3 million pushes. The KP-4000's durable sophisticated key technology consistently fuctions with less- than-perfect pushes and offers an enhanced tactile feel. The user receives an immediate response and a "click" feel to verify the engagement of the key, thereby eliminating extra pushes.
Open and Flexible
The KP-4000 can be tabletop or wall mounted using QSR's bracketing options or 3rd party brackets. With it's reliable, purpose built design the KP-4000 can be easily and cost effectively installed in the working areas of the kitchen and up to 100 ft away from the controller.
In addition to it's solid construction and flexibility, operators have the option to configure any, or all of the KP-4000's twenty keys. The overlays can be customized and slide easily into place without the use of tools.
ePic Video Controller
Built specifically for harsh hospitality environments, the ePic Controller provides an industrialized construction with no moving parts or fans to bring in grease-filled air and has the ability to operate at high temperature levels and extensive interfaces.
In addition to the ethernet, locking power connections and the standard PS/2 connection for the keypad interface, the ePic controller also supports touch-screen monitors and serial printers.
The ePic's event-driven design includes test complete redundancy with no single point of failure. One compact ePic Controller is used at each kitchen station along with a bumping mechanism, typically QSR's KP-400 Keypad and a monitor. Each ePic Controller is connected to the same ethernet network as the point-of-sale terminals and back office machine. In the event of an outage, the system provides automated fail-over protection with no human intervention required. Additionally, devices can be swapped out in real-time should a change need to be made during the course of the day.
Ease of Use
The ePic Controllers are managed by a powerful windows-based graphical tool set that enable quick configuration and advanced diagnostics for the kitchen hardware on the network, including the ability to perform real-time changes without losing orders.
Options to Meet Specific Needs
In addition to the standard ePic Controller. QSR also offer a version which will run the Microsoft® Windows® CE operating system. This version enables operators to power QSR's graphical Kitchen Management Software, take advantage of double byte characters for international use and run browser based and targeted applications in the kitchen.
Additionally, the ePic Controller will optimally run QSR's Advanced Kitchen Software Solutions, including third party kitchen applications.
Advanced Capabilities Include
Strategic Benefits Include
- Ease of installation, minimised cabling needs
- Implement within existing point-of-sale and back office ethernet network with no additional equipment requirements
- Keep kitchen processes operational to protect revenues
- Reduce ongoing maintenance costs
- Flexible and reliable for any hospitality environment and point-of-sale platform
eXpert Hospitality Controller
QSR's eXpert Hospitality Controller provides robust, graphical and multi-media capabilities on an open standards based platform to efficiently and reliably run QSR's advanced Kitchen Management software solutions.
Built to thrive in the harsh hospitality environment, eXperts rugged, space saving design with no moving parts and extensive connections enables it to be installed virtually anywhere.
Complete Kitchen Management
- Powerful and cost effective
- Highly reliable, fully redundant
- Full multi-media functionality
- Ability to run desktop applications
- Microsoft® Windows® XP embedded
- Configurable SODIMM memory and compact flash storage.
Fully integrated with with QSR's Kitchen Software and Hardware products, eXpert can powers QSR's Connect Smart Kitchen or QSR's ePic Kitchen Display Software whilst enabling the use of advanced training applications at particular stations in the kitchen.
Any Hospitality Application
- Robust and cost effective alternative to larger computers which are not designed to withstand the water and grease filled hospitality environments
- Will run third party kitchen applications, including selected 32-bit applications.
