Marygreen Manor Hotel
QuickCall Helps Marygreen Deliver Four Star Guest Service
CUSTOMER
With a history tracing back to the 13th Century, the Marygreen Manor in Essex near Brentwood became a hotel in 1968 and has four AA stars and two AA rosette awards. Now it’s usingQuickCall, a high tech communications system from hospitality specialists Call Systems Technology (CST), to deliver a truly four star service for its guests.
OBJECTIVES
In 2011, the Marygreen Manor Hotel investigated new staff communication solutions after some dissatisfaction with its aging system, which was becoming “very unsatisfactory”, says hotel manager David Lee. The hotel then tried using Walkie-Talkies but this was a “completely unsuitable solution”, so he quickly sought an alternative.
SOLUTION
David Lee knew about CST’s expertise in hotel systems and three months after installing the QuickCall system the company recommended, he couldn’t be more pleased.
The QuickCall system at the Marygreen Manor Hotel comprises a central console with a qwerty keyboard, eightalphanumeric pagers and a night porter call button, all supplied by CST.
Users can send complete messages via the console, eliminating the need for call-backs to receive actions or instructions and enabling staff to help guests immediately after they make requests.
Housekeeping, lounge porters, duty managers and the hotel manager each carry a CST pager, which makes it easy to contact staff wherever they might be. This enables tasks to be accomplished faster than before and makes staff more effective.
RESULTS
“Efficient, easy to use and very reasonably priced,” he says when asked to describe the benefits of the system. “Staff members are more effective and tasks can be accomplished much faster than before.”
After hours, the night porter carries one of CST’s pagers and is therefore able to respond to late arrivals or guests’ requests. A night use doorbell connects straight to the night porter’s pager for swift response to guests returning late.
The reception desk phone connects straight to reception staff or the night porter, as appropriate.
“QuickCall does exactly what we need it to do,” explains David Lee, “and doesn’t complicate things with unnecessary ‘bells and whistles’”.
Understandably, David Lee wholeheartedly recommends the system to other hoteliers.
For more information on QuickCall call CST on 020 8381 1338
