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"My first contact with JTECH was in 1998 whilst researching ways in which to speed up response times to meet customers needs in our 600 conference rooms. At that time, the company had only been operating in the UK for around two years, although I had been aware of the parent company having been established in the United States for considerably longer. Indeed I had acquired my initial ideas from seeing their product in use there throughout the hotel and restaurant trade.
In spite of any initial concerns about them being an unknown factor in the United Kingdom, I was sufficiently impressed by their grasp of my requirements and their response to my needs, to afford them a limited trial. That trial was extremely successful and their equipment was subsequently installed throughout our Summit Conference portfolio and branded as 'First Call'. This was achieved in a timely and professional manner.
Since that time, they have also installed their kitchen call systems in many of our hotels and are currently upgrading our existing hotel communications systems, previously supplied by a market leader, with their Genesis PC Paging System.
The dynamism and attention to detail shown by the management team have impressed me and their back up service has left nothing to be desired. In addition, my company has achieved considerable savings in our communication costs and these have become more evident since their MBO and change of name to Call-Systems Technology Ltd.
In all, they have fully justified my initial faith in them and I would have no hesitation in recommending them as a top quality communications supplier
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Richard Thomason
Chief Executive
Ramada Jarvis Hotels
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"If a customer wants service, they simply push the ConferenceCall button in their suite, which sends an alert to the pager worn by their waiting staff. The pager vibrates, rather than beeping, so it's very discreet and the display tells the member of staff which suite requires attention. It was very easy to install and run and there are no intrusive wires and virtually no running costs. Coverage is effective too and that is vitally important in an venue as big as a Premiership football stadium."
Stephen Wafer
Operations Manger
Newcastle United FC
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"In our hotel business centre you'll have staff on hand all the time, waiting to serve our customers. ConferenceCall means they can get on with other tasks, but are instantly available to service customers' needs. What's more, staff only need to carry one pager, as HotelGenesis routes ConferenceCall messages through the main communications system. CST came and trained us and within two days everyone had adapted to the new system. It's so simple"
Tom Lord
Operations Manager
Holiday Inn
Sutton
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Call-Systems Technology Ltd, Middlesex House, 29-45 High Street, Edgware, Middlesex HA8 7UU |
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