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Leicester is the UK's 2007 Curry Capital and the city's Indian Restaurants are preparing for an increase in business. For the EK Maya, the
restaurant that was team leader for the city's winning bid, more business holds no worries. The restaurant's owner and proprietor, Kaycee Patel
is well prepared - about 7 months ago he installed EasyCall - Call-Systems Technology's wireless paging system to improve efficiency in
serving.
Kaycee Patel does not have a restaurant background and so was free of traditional ideas and constraints when it came to developing his
new business - Ek Maya. He has turned the old Comet building (10,000 sq feet) in Dysart Way, Leicester into an Indian Restaurant and more.
A visit to Ek Maya provides a whole evening's entertainment - the open plan restaurant includes a shop, an art gallery and there are interesting
spice talks and demonstrations to introduce diners to Indian cuisine. Ek Maya combines the flavours and flare of India, Spain and Africa and the
interior decor reflects this with an immense painted ceiling, dark wood hand carved panels around the window and doors, antique objects throughout
and traditional Rajasthan paintings on the walls.
With space for 200 diners, Kaycee realised early on in his operation that efficient table service was going to be a problem. He looked around
and found that CST's EasyCall was going to be the answer.
Being a wireless system EasyCall was easy to install. It simply required placing the free standing EasyCall buttons on the tables at Ek Maya.
Customers can summon the waiting staff when they require an order, be it more drinks or desserts and coffee etc by pushing the button. A display
board in the bar area alerts the waiting staff exactly which table has buzzed.
Kaycee was quick to realise the full potential of the system and has installed one button in the kitchen and one in the bar as well so the chefs
can summon the waiters as soon as an order is ready and bar staff can buzz as soon as a drinks order is completed. These are also shown on the main
display board.
"There's less irritation all round now we've installed EasyCall," says Kaycee. "It used to be a nightmare here in busy periods. We were rushing round like
headless chickens but now the waiting staff know exactly where to go and when."
EasyCall has created a real efficiency in the workforce and works for both staff and customers. Customers don't feel that the waiters are hovering
around their tables waiting for orders and waiters no longer have to keep dashing to the kitchen to see if the order is ready.
"Managing the floor is easy now," says Kaycee. "The only new thing the waiters have to remember is to tell the customers about the EasyCall buttons
on the tables."
The EasyCall buttons have a display housing that Ek Maya uses to promote themed evening events or highlight the chef's special dishes such as
Tilapia Fish Curry - A Tilapia fillet cooked in a creamy coconut and spiced tamarind sauce or the delightfully rich Sizzling Walnut Brownie.
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Call-Systems Technology Ltd, Middlesex House, 29-45 High Street, Edgware, Middlesex HA8 7UU |
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