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| Catering for passengers with reduced mobility |
 CST
helps deliver better customer service
No longer do passengers with reduced mobility need to be restricted while waiting for their
flights. Previously, passengers would have to wait in the 'assistance area' to be called
through, but now they can explore the services of the departure lounge without having to
worry. The Pagers were originally used in the restaurants at Heathrow before the Business
Innovation Committee took the idea to Gatwick. As passengers arrive, they are handed a Pager.
When an agent is ready to assist, the passenger is paged and the pager by the flashes,
vibrates and beeps. The system has been supplied by Call-Systems Technology,and is currently
on a trial basis for Delta Airlines customers at Gatwick, but will eventually be rolled out
across the whole client base. This kind of pager system has previously been used in busy restaurants,
golf courses and shopping centres but it is the first time that it has been applied to the handling
of people with reduced mobility.
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Call-Systems Technology Ltd, Middlesex House, 29-45 High Street, Edgware, Middlesex HA8 7UU |
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