Indyme - Customer Help-Points
Prompt Personal Service When and Where Needed
Right now, a frustrated shopper in your store wants to buy - but is passing on a desired item or, worse yet, leaving without buying anything at all. In fact, a 2007 Deloitte & Touche survey reveals that 52% of shoppers cite difficulty obtaining sales assistance as a key reason for abandoning a purchase.
The 3 Service Zones - where do shoppers really need help?
While service strategies differ among retailers, categorizing areas within the store by likely revenue impact when personal assistance needs are unmet is a key part of ROI identification and system planning.
Designed to 'empower' shoppers by ensuring they find the help they need when they need it - at the crucial moment when buying decisions are made - the Call Box solutions will make significant improvements to store operations and profits.
Features
- Versatile - Communicates with new and existing Two-Way Radios, Pagers, In-Store Phones (by voice or by text), PDA or PA Systems.
- Automatic or Manual Escalation - Full escalation if call is not answered within pre-set timescales
- Efficient - Full online reporting facility
- Cost Effective - Reduce store shrinkage and maximises sales
The Indyme product range starts with simple 'Need help' call boxes strategically located in areas of the store where customers might be expected to make buying decisions but might otherwise have to wait for staff to help them decide. Contemporary and elegant in looks, the boxes sit perfectly with retailers' store designs.
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Maximise Sales
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Improve Customer Service
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Reduce Shrinkage
CUSTOMER CALL BOXES
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Versatile - Communicates with new and existing Two-Way Radios, Pagers, In-Store Phones (by voice or by text), PDA or PA Systems
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Automatic or Manual Escalation - Full escalation if call is not answered within pre-set timescales
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Efficient - Full online reporting facility
- Cost Effective - Reduce store shrinkage and maximises sales
Countertop Customer Help-Point
Customers Served Immediately - Visible and Inviting Service at the Counter
The CB980C Countertop Customer Help-Point is ideally suited as a convenient service touchpoint at locations throughout the store.
It's inviting and attractive profile provides prompt assistance at service counters that may not be continually staffed.
In-Aisle Customer Help-Point
Rugged and Highly Visible - Personal Service Throughout the Store
The effective CB938A rugged In-Aisle Call Box ensures shoppers revceive the personal help they need - especially in challenging areas with heavy, high, locked or cut merchandise.
The perfect choice for DIY stores, club warehouses and speciality chains desiring to capitalise sales through enhanced customer service.
The durable design resists damage in active shopping areas whilst providing an attractive customer touchpoint. Bright flashing front and side lights enhance visibility down long aisles.
The CB938A also features "MAGSwivel Technology". A swivel bracket on the top and a powerful magnet on the bottom that releases and allows the callbox to pivot upward when contacted by a forklift, trolley, ladder etc.
