Increase Improve
Speed of customer service Customer appreciation of your service
Customer spending Response times
Tips Brand image and word of mouth referrals
Advertising opportunities Dining atmosphere
Sponsorship from suppliers
Decrease
Waiting, signalling and snapping fingers
Staffing levels by utilising floor time
Staff turnover
Waiters over-servicing Tables
EasyCall - a member of the ServiceCall Family
Good customer service is vital in the hospitality industry and solutions such as CST's ServiceCall Paging Systems can boost service levels and, in-turn, a business's bottom line. It is essential to get customer service right from the very beginning, as bad customer service can result in consumers losing interest and at worst, it can damage reputation. So incorporating a ServiceCall Paging System from the very beginning can help businesses in a number of ways.
Whether dining in a restaurant or staying in a hotel, guests expect to be treated well. CST's ServiceCall Paging System solutions offer instant contact between guests and members of staff, assuring customers that their needs are being met with prompt and efficient service.
Customers who receive poor service are almost certain to pass on their bad experience to family and friends. If a company fails to incorporate a solution such as one from the ServiceCall family, or offers bad customer service, they risk losing not only the customer with the negative experience, but a large group of potential customers. Businesses failing to improve their customer service offering could eventually find themselves running out of options - and money.
Improving customer service by implementing a ServiceCall Paging System solution has a number of other benefits for businesses. Improved customer service will boost staff morale, which has a cyclical effect on the provision of customer service. By implementing ServiceCall pagers and paging system, pressure on staff will be reduced, enabling them to carry out their job roles more efficiently. In turn they will be able to dedicate more time to their customers and significantly raise customer service levels.
Job satisfaction is an important benefit that will further enhance good customer service, and the ServiceCall Paging systems allow staff members to take more pride in their work.
How does the EasyCall Paging System work?
EasyCall is a low cost, wireless communication solution that keeps customers in contact with a hospitality organisation's team members.
The pagers at the other end of the EasyCall paging system can be set to vibrate when discretion is necessary, but can also emit a tone to alert members of staff.
From a customer's point of view, the paging systems are extremely simple to operate, requiring just the push of a button. For staff, the system couldn't be simpler as they are messaged with a service request without delay.
The EasyCall paging system can dramatically reduce response times and is an excellent means of improving customer service.
What's more, the EasyCall buttons can be fully customised to fit in with any hotel or restaurant decor, making the system a seamless addition to any operation.
Purchase EasyCall restaurant buttons now, through our secure online shop...
