The Retail Sector
Improve customer service standards
Effective communication between customer facing staff, management and security staff is critical. They have to deliver the brand promise whilst adhering to customer service standards. In busy trading environments, especially in large scale stores where staff are spread throughout the facility, employees need tried and tested methods of communication. CST's communication solutions resolve issues that retailers face, equipping all staff with the tools they need.
Solutions bespoke to your needs
With the size of retail environments varying enormously, from small independent shops to large department stores, each communication solution can be created bespoke to your circumstances. From reducing false evacuations to increasing communication between warehouse staff and those on the shop floor, CST's tried and tested methods are proven to help retailers work efficiently and effectively.
Remain in control of any potential fire hazards, monitoring and controlling the area.
Help customer facing staff meet customer demands and needs effectively.
Prevent false evacuations which could lead to stock loss, abandoned shoppers and reduction in revenue.
Integrate point of sale software to create a cohesive task management solution for your store.
Control congested situations and areas creating a more stress free shopping experience.
Compliance with the Disability Discrimination Act 2004.
Customers and staff must be evacuated and costs can reach as high as £20,000 per site in lost sales, wasted and stolen food and staff downtime. ASDA implemented the AlarmCall system across all its 370 stores and false evacuations have halved.ASDA
Productivity improved almost immediately. It makes the whole in-store customer service experience much more professional and productive. It increases the amount of time our assistants can spend with customers.Mothercare