We Strive To Exceed Your Expectations And Earn Your Loyalty
Our Customer Care team are available for system diagnostics, service orders and repairs processing and troubleshooting at the following times:
Monday to Friday
8:30am - 5:30pm (all times are UK GMT)
For assistance please contact Customer Care directly:
Telephone: 0800 371 033
E-mail: solutions@call-systems.com
Customer Care Goals
CST's primary goal is to provide responsive, professional customer service that exceeds expectations, and in doing so, maintains the highest level of customer satisfaction and loyalty.
We sincerely appreciate your choosing to do business with us, and promise to consistently strive to keep your paging systems fully operational to maximize your business success.
We know you have come to depend on your system to make your business run smoothly, efficiently and more profitably. As much as we can accommodate your requirements, we will extend ourselves, we realise that your business is our business.
After-Care Support
To achieve excellent customer care we employ trained, professional customer orientated people who are technically competent to deal with our entire portfolio of communication solutions.
Each Customer Care Representative and Team Leader receives regular product training to ensure their level of knowledge reflects our expanding portfolio and customer needs. Our team have comprehensive skills and a wealth of experience to provide you with responsive, knowledgeable support and direction.
Additionally, our internal technically-savvy engineering team, trained and experienced in all aspects of radio frequency (RF) transmissions, supports the Customer Care team, assisting with the most sophisticated technical issues.
Almost every CST system sold is fitted and commissioned by our trained Installation Engineers. Each site is provided with staff training and system manual documentation. However our service commitment and care does not stop when we leave your site. If you require further advice or refresher training on how to get the most from your system, please contact Customer Care.
We believe the personal attention we strive to deliver is another example of our commitment to solution-oriented, value-added services to you, our valued clients.
Best of all - it's free!
Shipping Tips
The following tips will help ensure that your product is handled safely and securely during the shipping process. Please be advised that CST is not responsible for any impact/shipping damage that occurs during the return shipping process. Please ensure your items are packed carefully.
Key shipping steps/tips include:
1. Always contact Customer Care to receive a Return Material Authorization (RMA) number
2. Return only the equipment listed under that RMA number to avoid delays in service
3. If the original box is unavailable, ship your product in a corrugated cardboard box
4. Do not send your item/s in an envelope. Always use a sturdy box with packing material and ensure that the RMA number is on the outside of the box
5. Always send your package via a traceable courier (e.g. Royal Mail / UPS)
6. CST highly recommends that you have your package insured by your carrier/postal service for the value of the items enclosed.
