We Strive To Exceed Your Expectations And Earn Your Loyalty
Our Customer Care team are available for system diagnostics, service orders, repairs processing and troubleshooting at the following times:
Monday to Friday
8:30am - 5:30pm (UK)
For assistance, please contact Customer Care directly:
Telephone: 0800 371 033
E-mail: solutions@call-systems.com
Our Customer Care Goals
It is our primary goal to provide outstanding responsive, professional customer service that exceeds expectations.
We understand the importance of your CST system in assisting with the smooth running of your business. Thats why we give you our assurance that will consistently strive to keep your chosen solution fully operational to maximize your business success. Your business is our business.
After-Care Support
To achieve excellent customer care we employ trained, dedicated, professional customer orientated people who are technically competent to deal with our entire portfolio of communication solutions.
Each of our Customer Care Representatives and Team Leaders receive regular product training to ensure their level of knowledge reflects our expanding portfolio and our customer's needs. Our team have comprehensive skills and a wealth of experience to provide you with responsive, knowledgeable support and direction.
Additionally, our internal technically-savvy engineering team, trained and experienced in all aspects of radio frequency (RF) transmissions, supports the Customer Care team, assisting with the most sophisticated technical issues.
Almost every CST system sold is fitted and commissioned by our trained Installation Engineers. Each site is provided with staff training and system manual documentation. You can be assured that our service commitment and care does not stop when we leave your site. If you require further advice or refresher training on how to get the most from your system, please contact our friendly Customer Care team who will be happy to discuss your requirements.
We believe the personal attention we strive to deliver is another example of our commitment to solution-oriented, value-added services to you, our valued clients.
Best of all - it's free!
Shipping Tips
The following tips will help ensure that your product is handled safely and securely during the shipping process. Please be advised that CST is not responsible for any impact/shipping damage that occurs during the return shipping process. Please ensure your items are packed carefully.
Key shipping steps/tips include:
1. Always contact Customer Care to receive a Return Material Authorization (RMA) number
2. Return only the equipment listed under that RMA number to avoid delays in service
3. If the original box is unavailable, ship your product in a corrugated cardboard box
4. Do not send your item/s in an envelope. Always use a sturdy box with packing material and ensure that the RMA number is on the outside of the box
5. Always send your package via a traceable courier (e.g. Royal Mail / UPS)
6. CST highly recommends that you have your package insured by your carrier/postal service for the value of the items enclosed.
