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Click here to read CST's Client case studies |
| CustomerCall - Kingdom of Fun's cafeteria |
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"The Compass pagers
from Call-Systems Technology are fantastically useful," says
Dave Wakefield, Director of Kingdom of Fun, Dunfermline. "They've
solved our operational problems when it comes to serving food
in pristine condition and keeping customers happy. Everyone,
here at the Kingdom of Fun has found CST's pagers to be a very
good system. They are reliable, simple to use and have done
everything we hoped they would do. Customers love them. They're
very high tech and 21st century with flashing lights and sounds."
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| CustomerCall - GATWICK'S GOT YOUR NUMBER! |
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No longer do
passengers with reduced mobility need to be restricted while
waiting for their flights. Previously, passengers would have
to wait in the 'assistance area' to be called through, but
now they can explore the services of the departure lounge
without having to worry. The pagers were originally used in
the restaurants at Heathrow before the Business Innovation
Committee took the idea to Gatwick. As passengers arrive,
they are handed a beeper. When an agent is ready to assist,
the passenger is pager and alerted by the beeps, flashes and
vibrations. The system has been supplied by Call-Systems Technology,
and is currently on a trial basis for Delta Airlines customers
at Gatwick, but will eventually be rolled out across the whole
client base. This kind of pager system has previously been
used in busy restaurants, golf courses and shopping centres
but it is the first time that it has been applied to the handling
of people with reduced mobility.
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| CustomerCall - Moto Hospitality Ltd |
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"Since introducing
the Customer Paging System from Call Systems approx 4 years
ago, we have been delighted with the efficiency that this
solution has brought to our Harry Ramsden's counters. All
meals are now cooked to order so no more food waiting to be
collected! CST have been excellent in their implementation
and response to any issues that have arisen"
Brian Lotts
Managing Director
Moto Hospitality Ltd |
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| CustomerCall - Frankie & Benny's |
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"Since our first
meeting with Call Systems back in 1996 we have enjoyed a fruitful
relationship with them. They have been a great company to
work with, both professional and progressive in their approach.
More importantly they have worked hard to understand our business
and culture in order to present us with innovative ideas that
have always added value immediately.
Implementing Call Systems Commpass Customer Paging System
in our business has proved enormously successful for us. We
are certain that Call Systems will continue to work alongside
us and help plan our progressive systems for the future."
Kevin Bacon
Frankie & Benny's / Chiquitos
Managing Director |
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| CustomerCall - Outback Steakhouse |
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"Thank you for
your letter dated 3rd April regarding pricing of your systems.
I am pleased to inform you that due to your pricing structure
we are happy to continue to use your systems for the next
three years. I have always found your product to be the best
in the market, as our operation in the USA does, and I am
pleased to continue our partnership with yourselves. "
Phil Broad
Managing Director
Outback Steakhouse UK |
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| WaiterCall - The Plough Inn, Kidderminster |
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"The pagers have played a major role in improving customer
service and I believe they are part of the reason we have
been nominated for the Customer Service Award. They have
made the waiting staff more conscious of looking after their
customers and tips have increased phenomenally as a result.
Our dessert sales have also more than doubled, from around
80-90 per meal time to 180-200. Hot beverages have also
shown significant increase."
Adam Giles
Licensee
The Plough Inn
Kidderminster
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| WaiterCall - Rank Group Gaming
Division |
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"Rank Group Gaming Division, have been using both customer and
waiter/waitress pagers from CST for a number of years now. We have also
installed customer call buttons in some of our casino slots areas.
Throughout our relationship we have always found CST to be a very
professionally run company. On one occasion the MD even turned out for a
training section during his family vacation.
Without pagers we would not be able to offer the level of service that we
currently provide in our restaurants. We will be installing a pager system
in our first totally electronic Bingo club opening in Edinburgh in early
2006, this will allow us to be able to deliver food and drink to all our
customers at there individual play pod."
Martin Shaw
Head of Catering
Rank Group Gaming Division
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| WaiterCall - The Witchery by the
Castle |
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"Our Waitercall pager system has been an intricate part
of our service for many years now, simple but highly effective,
no shouting chefs and no food going cold."
David Wright
Senior Manager
The Witchery by the Castle
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| Genesis - Holiday Inn, Sutton |
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"It does everything we want and more. Staff like it and use it and it's delivered big improvements in customer service. The hardware is great and the software backs it up. It's fantastic."
Tom Lord
Operations Manager
Holiday Inn
Sutton
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| Genesis - The Grove, Chandlers Cross |
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"We can page the Concierge to arrange for four more chairs to go to a specific conference or meeting, page Maintenance to attend to a particular room, page Housekeeping for more towels in the leisure centre. Because we can direct staff to their next job, from wherever they are, it makes best use of their time and, consequently, helps us provide the best customer service."
John Cole
Front Office Manager
The Grove
Chandlers Cross
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"I chose the Genesis system because it offered not only broad functionality, but very good flexibility and coverage. It can grow with us, and accommodate changes we make in our messaging needs. Installing the new system has made a dramatic difference to efficiency of the park."
Simon Nathan
IT Project Manager
Alton Towers
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"I looked at various paging systems and thought I would be able to adapt one to our requirements. The CST system proved to be a very clever system, bringing real benefits in terms of time and efficiency. The system has been developed by CST and they have demonstrated their versatility during the whole project."
Ian Marsden
Control systems engineer
Thamesport
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| QuickCall - The Park City, London |
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"The Quickcall paging system from Call Systems met all our needs. It was simple to install and very easy to use. We can contact staff instantly with specific messages, saving time. This improves our quality and service to our guests."
Armando Dsouza
Housekeeping Manager
The Park City, London
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| QuickCall - The Witchery by the Castle |
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"QuickCall desktop alpha-numeric
paging system has been a great help since it's introduction
to the Witchery earlier this year. Immediate, discreet messaging
sent straight to the person who needs the information without
having to track them down."
David Wright
Senior Manager
The Witchery by the Castle
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| TableCall - The Boundary House, Abingdon |
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"The TableCall generates extra sales. For example, when staff bring out food they can ask the customer if they want more drinks. Those are sales you'd lose in a bar service system. It's helped us build our business year on year. Customers love the fact that it's instant, informal and efficient. On the one hand, they don't have to go and queue at the bar. On the other, they don't have to either wait for staff to notice them, nor quickly make up their mind if their waiter is in a hurry. They just choose their meals at their leisure and then push the button, and staff come to take their order. In terms of customer service, it's the best thing ever."
Nick Crawford
Manager
The Boundary House
Managing Director
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| ConferenceCall - Ramada Jarvis Hotels |
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"My first contact with JTECH was in 1998 whilst researching ways in which to speed up response times to meet customers needs in our 600 conference rooms. At that time, the company had only been operating in the UK for around two years, although I had been aware of the parent company having been established in the United States for considerably longer. Indeed I had acquired my initial ideas from seeing their product in use there throughout the hotel and restaurant trade.
In spite of any initial concerns about them being an unknown factor in the United Kingdom, I was sufficiently impressed by their grasp of my requirements and their response to my needs, to afford them a limited trial. That trial was extremely successful and their equipment was subsequently installed throughout our Summit Conference portfolio and branded as 'First Call'. This was achieved in a timely and professional manner.
Since that time, they have also installed their kitchen call systems in many of our hotels and are currently upgrading our existing hotel communications systems, previously supplied by a market leader, with their Genesis PC Paging System.
The dynamism and attention to detail shown by the management team have impressed me and their back up service has left nothing to be desired. In addition, my company has achieved considerable savings in our communication costs and these have become more evident since their MBO and change of name to Call-Systems Technology Ltd.
In all, they have fully justified my initial faith in them and I would have no hesitation in recommending them as a top quality communications supplier
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Richard Thomason
Chief Executive
Ramada Jarvis Hotels
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| ConferenceCall - Newcastle United FC |
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"If a customer wants service, they simply push the ConferenceCall button in their suite, which sends an alert to the pager worn by their waiting staff. The pager vibrates, rather than beeping, so it's very discreet and the display tells the member of staff which suite requires attention. It was very easy to install and run and there are no intrusive wires and virtually no running costs. Coverage is effective too and that is vitally important in an venue as big as a Premiership football stadium."
Stephen Wafer
Operations Manger
Newcastle United FC
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| ConferenceCall - Holiday Inn |
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"In our hotel business centre you'll have staff on hand all the time, waiting to serve our customers. ConferenceCall means they can get on with other tasks, but are instantly available to service customers' needs. What's more, staff only need to carry one pager, as HotelGenesis routes ConferenceCall messages through the main communications system. CST came and trained us and within two days everyone had adapted to the new system. It's so simple"
Tom Lord
Operations Manager
Holiday Inn
Sutton
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| AlarmCall - Greater Manchester Fire & Rescue |
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"The beauty of this system is that it adds to public safety because it delivers an instant response to a fire alarm. The fire service will aim for arrival to an alarm within ten minutes, but with this system there is a trained fire team investigating instantly. The results have been fantastic."
Alan Beecham
Senior officer
Greater Manchester Fire & Rescue
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| MediCall - Northumbria Healthcare NHS Trust |
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"They have been great for patients.
Instead of waiting in outpatients they can go for a coffee,
have a look around the hospital or sit outdoors in the garden.
Now they're told when their doctor is free by the pager vibrating,
flashing and bleeping. The pagers have received such a warm
welcome by patients that Northumbria Healthcare NHS Trust
is now planning to put them into the maternity department
and other hospitals in the trust."
Sue Page
Chief Executive
Northumbria Healthcare NHS Trust
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| MediCall - Taw Hill Medical Practice |
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"Thank you for supplying us with the patient call system, the consultant call system and the paging system here at Taw Hill Medical Practice. We are simply delighted with the pre-sales care, the installation was flawless and the post sales care has been of the same consistently high standard. Call Systems Technology has certainly helped us provide a higher standard of customer care to our patients, guests and visitors.
Well done on completing the new website http://www.call-systems.com
I've been recommending the CST website address to anyone looking to purchase a robust solution to their patient call and paging/ 2 way radio communication needs
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Dr Peter Crouch
Managing Partner
Taw Hill Medical Practice
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| MediCall - Norfolk & Norwich University Hospital |
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"It makes contacting the parent or carers very easy, and helps to reassure them. It allows them to leave the waiting area in main theatres and have some refreshment in the hospital coffee shops. We can then contact them when we need them to return to theatres when their child is waking up in the recovery area. We were looking for a system independent from the hospital bleep system and the Glowster seemed just the ticket."
Karen Basham
Clinical Team Leader
Norfolk & Norwich University Hospital
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Call-Systems Technology Ltd, Middlesex House, 29-45 High Street, Edgware, Middlesex HA8 7UU |
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