Yotel had produced an outline document laying out their expectations of their IT system, which is still the principal referral point. Based on their vision and knowledge at the time, they had approached traditional suppliers, considered established products and evaluated services. All had served the hospitality industry well in the past. But, Yotel's vision is not about the past. It is about now and being ready for the future. Yotel is new... and it's radical... the technology had to deliver the vision.

Tough decisions were made, the supplier team was streamlined, legacy product removed and unnecessary services dropped from the project. It was clear we were about to break the mould, become innovators, and set a benchmark for the hospitality industry to follow.

All the hardware and software used in the project were carefully chosen, and wherever possible, from ready-to-run equipment and out-of-the-box applications. Of course, customising was needed to meet Yotel's specific needs.

Call-Systems Genesis application is integrated with Probooker to automatically send a paging message to Yotel's housekeeping team when a guest's end of stay is reached.

Worksunit also integrated Genesis, within their CheckIn kiosk application, to route guests "Calls for Assistance", if experiencing any difficulty at CheckIn time.

The system went live at London Gatwick Airport's south terminal and has been fully operational since 1st July 2007. Two more Yotel sites are due to open in London and one in Schiphol Airport, Amsterdam before the end of the year.