Assistant Technical Manager

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About the Company:

Call Systems Technology (CST) is an established leader in innovative communication technology. We provide pioneering on-site solutions including paging systems, two-way and digital mobile radio systems, critical alarms, staff paging, waiter-call systems, call button solutions and our Gen2 messaging and alarm monitoring software. Our solutions are found in 5-star hotel chains, investment banks, household-name retailers, super-yachts, football stadiums, global restaurant groups, universities, and many other industries and sites around the world.

About the Role:

Overall Responsibilities

We are looking for a qualified Electrical/Electronic Engineer to act as the Subject Matter Expert for our products and solutions, serving as the liaison between our Technical/R&D Manager and the Production, Sales & Marketing, and Operations departments. This person will become the Technical Manager's proxy and will be the first point of contact for Production in the introduction of new products, improvements, changes in build or configuration, quality assurance etc.

This is a varied role which requires both deep electrical engineering knowledge as well as people-management experience, as the Product Engineer will also supervise the small Production Department.

 

Specific Responsibilities:

• Own the interface between the Technical and Operations Departments, ensuring successful integration of technical improvements, new products, programming updates etc into Production
• Assist the Technical Manager with all new software and hardware products to be operationally assessed as part of technical sign-off procedure
• Creation, delivery and control of technical documentation and procedures
• Regular review of production processes, identifying and implementing improvements to increase efficiency, improve productivity and reduce waste
• Management and technical direction/investigation of supplier/manufacturer and internal technical non-conformance issues
• Perform regular inspections and assessments to ensure CST quality control / assurance standards are met
• Provide in-house technical support for Sales, Marketing, 2^nd-line Technical Support, Field Engineers and Production
• Monitor the technical skillset and knowledge of the Production Technicians, defining and delivering training to improve technical understanding and introduce new products
• Product and systems testing in-house using software test tools in C#
• Work with Recruitment Manager to create relevant technical assessments for candidates; participate in recruitment process for technical staff

 

About you:

Professional Attributes:

• Strong technical aptitude and ability to understand and manage installation process and test company products and systems
• Ability to collaborate and communicate effectively to technical and non-technical colleagues and CST leadership
• Demonstrated capability and experience to learn new practices quickly and efficiently
• Leadership and vision in managing staff, projects, and initiatives
• Commitment to high standards and a diverse workplace
• Excels at operating in a fast-paced environment

Experience:       

• At least 4 years in a similar role, with at least 2 years in a supervisory position
• Understanding and hands-on capability of RF technology, paging systems, two-way radio systems and IT hardware/software solutions
• Programming languages (ideally C#, Java, Python)
• Experience in electrical/electronic production process and best practices
• Experience working in an ISO-certified environment

Professional Qualifications / Accreditations:

• Minimum HND in Electronic Engineering (or equivalent)
• Electrical awareness/qualification (ECS is desirable)