A Thriving Venue and a Trusted Partnership
Operated by parent company Red Engine, Electric Shuffle and Flight Club are vibrant entertainment venues that have redefined social gaming with fresh, engaging takes on shuffleboard and darts. Flight Club reinvents the traditional game of darts through cutting-edge technology, immersive design, and a lively, carnival inspired atmosphere. Electric Shuffle brings a high energy, modern twist to shuffleboard, combining beautifully designed spaces with seamless gameplay and expertly crafted cocktails. Both brands are celebrated for their dynamic ambience and outstanding hospitality, attracting a diverse crowd in search of fun, connection, and memorable shared experiences.
For over eight years, Call System Technology (CST) has been a trusted partner, playing a key role in helping Electric Shuffle and Flight Club deliver seamless guest experiences and operational excellence. This long-standing relationship is a testament to the strength of CST’s innovative communication solutions and the shared commitment to elevating every aspect of the guest journey.
The Challenge: Ensuring Smooth Operations in a Bustling Venue
As the popularity of Electric Shuffle and Flight Club soared, so did the operational demands of managing a high-energy environment. Key challenges included streamlining guest flow and providing a comfortable waiting experience without overcrowding the reception area. Additionally, enhancing staff communication was critical to ensuring seamless coordination between servers, chefs, and managers, enabling timely and efficient service.
Enhancing Guest Wait Times with Customer Call Systems
To address these challenges, CST implemented advanced customer call systems designed to enhance the guest journey from start to finish. Key features included discreet pagers that allowed guests to roam freely while waiting, significantly reducing perceived wait times. Subtle vibrations or beeps notified guests when it was their turn, without disrupting the lively atmosphere of the venue. CST also integrated the venues’ tablet-based service request system with its paging technology, allowing guests to request service directly from their screens. These requests were instantly transmitted to staff pagers, streamlining communication. This innovation supports a more modern and efficient service model while contributing to a cleaner, more contemporary venue design, perfectly aligning with each brand’s commitment to exceptional customer experiences.
Easy to integrate and operate, CST’s solutions enabled real-time communication with guests while maintaining the venue’s sleek aesthetic and fast-paced service flow.
The Impact: Remarkable Improvements and Enhanced Guest Experience
Optimised Guest Management: The “invisible queue” system reduced crowding in the reception area, improving comfort and boosting guest satisfaction. This innovative approach transformed waiting into a much more enjoyable part of the visit.
Enhanced Staff Performance: The WaiterCall system transformed internal communication, leading to quicker response times, smoother workflows, and higher team productivity. With better coordination, the service team delivered a consistently seamless experience.
Elevated Guest Experience: Guests appreciated the flexibility and convenience offered by the call systems, which added to the laid-back, enjoyable vibe that Electric Shuffle and Flight Club are known for. These enhancements played a key role in elevating the overall experience.
A Partnership Built on Innovation and Excellence
With quick, seamless installation and powerful impact, CST’s paging systems helped transform day-to-day operations at Electric Shuffle and Flight Club. This partnership demonstrates how the right technology can drive operational excellence and create standout guest experiences in hospitality and entertainment.
Thanks to CST's reliable and efficient solutions, these venues now benefit from a more streamlined and customer-friendly service environment.
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WaiterCall helps waiters, chefs, and managers communicate effectively with one another, resulting in an excellent dining experience.
