Revolutionising Event Safety at The O2 with StewardCall
The O2 chose CST’s StewardCall paging system and Gen2 monitoring software to connect staff across the arena with its control room. The solution combines five-button transmitters, two-way pagers and central monitoring.
Ensuring Flawless Operations in a Dynamic Environment
The O2 is one of the world’s largest and busiest venues, making effective communication across its sprawling site a daunting task. The stakes are high — delays of even a few seconds can be the difference between a smooth operation and a critical incident. The O2 needed a solution that could bridge the communication gap, streamline operations, and, most importantly, ensure the safety of its visitors.
Why StewardCall and Gen 2 Q are the Ultimate Solution for Your Venue
CST’s StewardCall system, complemented by Gen 2 software, offers more than just enhanced communication; it delivers a comprehensive solution that elevates safety, security, and operational efficiency.
Each button on our 5-Button Transmitter is customisable, allowing for pre-programmed, alphanumeric messages that are sent instantly to staff pagers. This ensures immediate, reliable communication, allowing for proactive event management.
StewardCall’s notifications are subtle and non-intrusive, preserving the immersive experience your guests expect while keeping your team alert. Gen 2’s advanced monitoring and reporting capabilities provide deep insights into operational activities, with access to detailed reports on button presses and locations for continuous improvement.
The StewardCall transmitters sends messages to pagers, but more importantly, they alert the Gen 2 control room staff. At any given time, The O2 will have at least five members of staff monitoring the Gen 2 system for activations. When a message is received, the control room staff may escalate the situation by sending a custom message from Gen 2 to a supervisor or a group of pagers on a certain level. In more serious situations, they might pick up a radio to contact relevant staff directly.
With arena-wide coverage and sophisticated data analytics, our system enhances The O2’s safety and efficiency, setting a new standard in event management.
The Effect: Significant Developments and Elevated Customer Experience
Faster response: Pager alerts help staff respond promptly.
Clear activity records: Gen2 logs button activations and locations for review.
Central coordination: The control room can direct requests to relevant staff.
Minimal disruption: Installed without interrupting events, with discreet alerts that avoid disturbing guests.
Arena-wide coverage: Communication across all areas of the arena.
Elevate Your Venue’s Safety and Efficiency with StewardCall
For a venue as prestigious and busy as The O2, investing in StewardCall is a strategic move that delivers measurable results. From reducing response times and boosting staff productivity to enhancing customer satisfaction and ensuring comprehensive safety coverage, StewardCall transforms the way you manage events. Don’t compromise on safety or efficiency—choose StewardCall and set a new standard in event management.
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StewardCall helps staff communicate efficiently, resulting in effective crowd safety and management at your stadium or arena.
