Revolutionising Event Safety at The O2 with StewardCall
The O2 chose CST’s StewardCall paging system and Gen2 monitoring software to connect staff across the arena with its control room. The solution combines five-button transmitters, two-way pagers and central monitoring.
The Challenge
The O2 needed a solution that could bridge the communication gap, streamline operations and, most importantly, help keep its visitors safe.
With teams working across different areas and levels of the arena, staff required a straightforward way to request assistance. The control room needed to see where calls were coming from, assess the situation and coordinate a response.
Discreet alerts would allow staff to manage situations without unnecessarily disrupting the event, while a record of activity would support post-event reviews and future planning.
Using Gen2 Queue Software
Gen2 Queue records button activations and their locations. Downloadable reports show where assistance was requested across the arena, helping the team review event activity and plan for future events.
Pager alerts help staff respond promptly.
Gen2 Queue logs button activations and locations for review.
The control room can direct requests to relevant staff.
Installed without interrupting events, with discreet alerts that avoid disturbing guests.
Communication across all areas of the arena.
The Solution
The O2 uses two-way pagers alongside five-button StewardCall transmitters. Each transmitter button sends a pre-programmed text message to staff pagers and the Gen2 system in the control room.
An urgent attention button lets staff using either device summon help in situations such as a lockdown. This is particularly valuable at the arena entrances, where security and entrance staff are the first point of contact for visitors during screening and may need immediate support.
Discreet pager notifications alert colleagues without adding to event noise or drawing unnecessary attention to an incident.
The system provides coverage throughout the arena and was integrated into The O2’s existing platforms without disrupting ongoing events.
The Outcome
StewardCall and Gen2 Queue give The O2 a straightforward process for handling requests for assistance, from the initial alert through to control room follow-up. Staff can call for support discreetly, while those overseeing the event can assess requests and decide who needs to respond.
Connecting Devices
Featured Product
StewardCall helps staff communicate efficiently, resulting in effective crowd safety and management at your stadium or arena.
