Revolutionising Event Safety at The O2 with StewardCall
The O2, an iconic entertainment hub in South East London, is more than just a venue—it's a global destination. With its diverse lineup of concerts, sports events, and comedy shows, The O2 hosts up to 20,000 fans at a time.
However, managing such a vast and vibrant arena comes with unique challenges, particularly when it comes to communication among staff. Inefficient communication can lead to delayed responses, potentially compromising safety and the overall experience. That’s where CST’s revolutionary StewardCall system comes in, offering an unmatched solution that sets a new benchmark in event safety and operational efficiency.
Ensuring Flawless Operations in a Dynamic Environment
The O2 is one of the world’s largest and busiest venues, making effective communication across its sprawling site a daunting task. The stakes are high — delays of even a few seconds can be the difference between a smooth operation and a critical incident. The O2 needed a solution that could bridge the communication gap, streamline operations, and, most importantly, ensure the safety of its visitors.
Why StewardCall and Gen 2 Q are the Ultimate Solution for Your Venue
CST’s StewardCall system, complemented by Gen 2 software, offers more than just enhanced communication; it delivers a comprehensive solution that elevates safety, security, and operational efficiency.
Each button on our 5-Button Transmitter is customisable, allowing for pre-programmed, alphanumeric messages that are sent instantly to staff pagers. This ensures immediate, reliable communication, allowing for proactive event management.
StewardCall’s notifications are subtle and non-intrusive, preserving the immersive experience your guests expect while keeping your team alert. Gen 2’s advanced monitoring and reporting capabilities provide deep insights into operational activities, with access to detailed reports on button presses and locations for continuous improvement.
The StewardCall transmitters sends messages to pagers, but more importantly, they alert the Gen 2 control room staff. At any given time, The O2 will have at least five members of staff monitoring the Gen 2 system for activations. When a message is received, the control room staff may escalate the situation by sending a custom message from Gen 2 to a supervisor or a group of pagers on a certain level. In more serious situations, they might pick up a radio to contact relevant staff directly.
With arena-wide coverage and sophisticated data analytics, our system enhances The O2’s safety and efficiency, setting a new standard in event management.
The Effect: Significant Developments and Elevated Customer Experience
Reduction in Response Times: Staff utilise our pagers and transmitters to easily access alerts from their team, ensuring all issues are immediately addressed.
Advanced Incident Tracking and Reporting: Gen2 records every incident, allowing The O2 to access and download comprehensive reports on button presses and locations.
Streamlined Operations: Improved communication has eliminated delays, allowing for quicker coordination and smoother event management, even during peak times.
Simple Set Up and Integration : StewardCall was seamlessly integrated into The O2’s existing systems, becoming operational quickly with no disruption to ongoing events.
Calmer Ambience and Happier Customers: The alerts received are subtle and discreet, helping to maintain a calm environment with happier customers.
Arena- Wide Coverage: The entire arena is now covered, providing robust safety and security, and ensuring staff are equipped to handle any situation effectively.
Elevate Your Venue’s Safety and Efficiency with StewardCall
For a venue as prestigious and busy as The O2, investing in StewardCall is a strategic move that delivers measurable results. From reducing response times and boosting staff productivity to enhancing customer satisfaction and ensuring comprehensive safety coverage, StewardCall transforms the way you manage events. Don’t compromise on safety or efficiency—choose StewardCall and set a new standard in event management.
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StewardCall helps staff communicate efficiently, resulting in effective crowd safety and management at your stadium or arena.
