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Only the most efficient businesses run on Gen2.

Unify your communications with one solution: Gen2, our alarm monitoring and messaging software solution.

Control and monitor an entire messaging and critical alarm system, helping to improve operational efficiency, security, and safety. Ensure your teams never miss a message or alarm by integrating Gen2 with your business management systems, fire and security systems, access control and lone worker applications. With the ability to connect to multiple devices, including our Gen2 app, pagers, and two-way radios, you will never have felt more connected. High performing, multi-lingual and user-friendly, with the ability to facilitate an unlimited amount of client users - it's the hub of all communication. 

Gen2 is the hub of all communication, connecting numerous devices and alarms.

Pre-set or formulate messages using the QWERTY keyboard and communicate critical events and data to any end point. Gen2 can send recurring messages and prompts such as maintenance reminders as well as one-time instant messages. Gen2 can route alerts to individuals or entire groups via different connections. As events escalate, so can your recipient list. Whether it’s a status update or a life-safety alert, you can be confident the right people will receive the information.

Call Buttons

A single button press will send an alert, via Gen2, to any relevant member of staff, indicating where assistance has been requested, i.e. meeting rooms, reception desks, restaurant tables


When a front doorbell is triggered, staff are paged immediately and can respond accordingly, wherever they are. Maintain customer service and guest experience levels during out-of-hour periods or when less staff are available.

Alarm & Security

Fire Alarms / Lift Alarms / Pool Alarms / Disabled Alarms

Gen2 adds an extra level of safeguarding for staff and guests. When alarms are triggered, Gen2 determines the member of staff to alert, be it the fire warden, maintenance team or security. Evaluate reports to determine systematic security lapses.

Loneworker Pendants

Staff working alone can be instantly connected to any end point via the Gen2 system. Pre-determined messages can be sent to alert of an issue or security breach.

SMS Text

With the Gen2 GSM module users can send and receive messages without costly mobile phone line rental and call charges

Tablets & Smartphones

Enjoy two-way communication with any device logged into the Gen2 software via a web browser of Gen2 app. Suitable for users constantly on the move such as security, housekeeping and operations.


Unlimited messages can be sent to any onsite alphanumeric pager using Gen2’s QWERTY keyboard. These cost effective, discreet communication devices provide coverage in places where mobile phones cannot.

Two-Way Radios

Send messages to digital radios via Gen2 to alert users to specific tasks or duties

Smartphone App

Our Gen2 app, supported by both iOS and Android, lets users send instant messages to both all call and sub-groups. Quick response keys can also be used, plus the sounder activation.


Quick Installation

Installation Wizard takes an average of 15 minutes depending on connection speed. This includes installation of .Net framework; setting up webserver port number; installation of local database or alternatively connecting to an external database specified by site.

Message Processing Speed

Gen2 is written to process data and events at a maximum rate. Stress testing results for sending messages to a 12-62 transmitter has shown a consistent rate of one message per second.


Track communication and reports for every individual, department or device. Assess data and messaging to ensure staff efficiency and productivity. Have complete transparency and reporting of critical events including alarm and security systems.

Hot Keys

Unlimited programmable hot keys for setting defined pre-set messages enabling swift alerts to pagers, radios, DECT phones, email addresses, mobile users and other PC users.

Fully Scalable

Gen2 software is fully flexible and able to be scaled to fit any business, from two system users to infinity. Additional users can be added on as a business expands or whenever it is deemed necessary. CST can complete a site survey to help businesses determine the scale required.

Alarm Monitoring

Gen2 takes data from access control systems, fire panels, hardwired intrusion panels and CCTV systems, routing them to your desired connection, be it an individual or entire group.


Hot Keys

Unlimited programmable hot keys for pre-defined and pre-set messages enabling swift alerts to pagers, radios, email addresses and mobile users.

Quick Keys

Important messages or alerts can be pre-set here, easy to see and making communication to defined groups quick and simple.


Gen2 supports English, German, French, Spanish, Dutch and standard Arabic.

Quick Send

Use the Qwerty keyboard to write and send all messages to any end user.

Incoming Messages

View all incoming messages including time, date and message, in one single place.

Users, Groups & Contacts

A list of all users contactable via Gen2 are listed here.




Gen2 Q’s is innovative reporting dedicated to faults and incidents. The bespoke dashboard shows call and response times as they happen, outlining data such as:

  • Total number of incidents reported today
  • Average time to attend
  • Average time to complete

We have the ability to connect with many common interfaces, such as:


Can I review what messages have been sent or received?

Yes, you can review the sent message log to show the date, time and content of all messages sent and received.

Can I amend the layout?

Yes, the dashboard can be reorganised to your preferences, adjusting the size and location of contacts, messages and hot keys.

Can we connect our fire alarm system to Gen2?

Yes. You can connect multiple systems that provide an output either via dry contact or serial interface.

Can I use it on a mobile device?

Yes, you can log in to Gen2 on Android and iOS operating devices.

Can I connect multiple devices?

Yes, you can connect pagers, DECT phones, mobile phones, PCs and email addresses.

Will Gen2 operate on more than one PC?

Yes, Gen2 can be installed on multiple PCs within the same building or on the same network.