Top Tips for Success
The festive season is fast approaching, and if you manage a pub, you know how hectic it can get. From Christmas parties to festive roasts, the increased customer footfall requires efficient operations and a great customer experience to keep your patrons happy.
Whether you run a cosy local pub or a bustling city venue, preparing for the holiday rush is key to maintaining high service standards, avoiding errors, and maximising profits. In this post, we’ll outline how to prepare your pub for the holiday rush, offering practical tips and tools to help streamline your operations and enhance your customers’ experience.


1. Train Your Staff for the Holiday Rush
With the increased demand, your staff need to be at the top of their game. Organise training sessions focused on customer service and efficiency. Make sure your team is well-versed in handling high-pressure situations, anticipating customer needs, and working as a cohesive unit to ensure smooth service.
2. Optimise Staff Communication with Radios
Clear communication is essential for running a pub efficiently, especially during the busy holiday period. Radios enable your staff to coordinate quickly between the kitchen, bar, and floor, helping to avoid service bottlenecks.
Benefits of Using Radios in Your Pub:
- Instant Communication: Radios allow your staff to communicate in real time, making it easier to address any issues and ensure customer needs are met swiftly.
- Reduced Delays: By eliminating the need for staff to physically move between stations to deliver messages, radios help reduce service delays.


3. Update Your Menu with Festive Specials
Introducing a festive menu is a great way to draw in customers looking for seasonal food and drink offerings. Think about adding holiday-themed cocktails, mulled wine, and hearty comfort foods. Promoting a limited-time festive menu can create excitement and bring customers back for something special.
4. Streamline Order Management with WaiterCall
The WaiterCall system helps manage food orders effectively and profitably, eliminating raised voices, cold food complaints, and wastage. It ensures the right staff member is called at the right time to maintain order flow and optimise customer satisfaction.
Key Features of WaiterCall Systems:
- One-Touch Paging and Auto-Recall: The system’s one-touch paging allows kitchen staff to notify floor staff when orders are ready. If a waiter fails to respond after being paged three times, the system automatically alerts a manager, ensuring no orders are missed.


5. Decorate Your Pub for the Festive Season
A warm, festive atmosphere can make a huge difference during the holidays. Decorate your pub with twinkling lights, garlands, and a cosy winter feel. It not only creates a welcoming environment for customers but also encourages social media sharing, which can attract new visitors to your pub.
Ready to Get Your Pub Festive-Season Ready?
Preparing your pub for the holiday rush doesn’t need to be overwhelming. By investing in the right communication and service systems, you’ll not only make your staff’s job easier but also enhance the customer experience during one of the busiest times of the year. Radios, WaiterCall systems, table trackers, and guest paging systems from Call Systems Technology are designed to streamline your operations and ensure your pub runs efficiently throughout the festive season.