Queue Management | Call Systems Technology

Queue Management

Queue Management for the healthcare sector

Improve patient flow management

With queue management software solutions, an electronic waiting list is created when patients arrive at the hospital or surgery. It notifies patients when their appointment is ready via SMS text message or page. Providing a better experience for the patient, the solution gives patients the comfort of knowing they can venture out and always be reached. Moreover, the solution allows you to send specific information to patients and visitors whenever needed. You can send updates regarding procedure times, ask family members to report to a department or tell a patient that a prescription is ready. Patients can be transferred throughout a hospital, retaining the same pager and record for the whole stay. 

Integrates with SMS and paging solutions

Easy and affordable, there is no hardware to install or maintain. The software works with any computer with internet access. It integrates with CST paging solutions and SMS text messaging, allowing the patient to choose which way they would prefer to be contacted. And with the reporting capabilities, management and users can track wait times and monitor messages to ensure the facilities is working to the highest standards. 

Downloads

Download Queue Management Brochure

Discover more solutions for the Healthcare sector »

* indicates required

Waitlist Management Paging Products

No more visible queues! Hand waiting customers a Coaster pager and they're free to wander nearby without losing their place in the queue. When staff are ready they press a button on the transmitter to call customers back. Coaster pagers are easy to use and alert customers with a flash, tone and vibrate. 

Find out more »

No more visible queues! Hand waiting customers an IQ pager and they're free to wander nearby without losing their place in the queue. When staff are ready they press a button on the transmitter to call customers back. IQ pagers are easy to use and alert customers with a flash, tone and vibrate. 

Find out more »

Provide a better patient experience with SmartCall. SmartCall creates an electronic wait list and notifies patients when their appointment is ready via SMS pager. The system gives patients the comfort of knowing they can venture out and always be reached, whether by text or pager.

Find out more »

Staff members hand the customer a pager and the customer is free to wait where they wish. When it's their turn to be seen, staff simply press a button to call them back. Staff can concentrate on providing better customer service without congestion at the till or counter. EuroCoaster pagers are perfect anywhere queues form. They are suitable for any sized business and can reach up to a two mile range. They are also slim, stackable and have a small footprint.

Find out more »

Reduce noise, improve guest flow and increase profits with the CustomerCall All-in-One (AIO) paging system. With the AIO, waiting staff no longer spend time searching for guests. Hand queuing guests a CustomerCall IQ pager and they are free to visit nearby areas while they wait.

Find out more »

Alphanumeric pagers are cost effective, discreet communication devices. They are ideal for sending messages between staff members and management. Easy-to-use, they ensure that your staff can respond immediately to any requests and alerts.

Find out more »