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Improving customer service and satisfaction

Brick-and-mortar stores face enormous challenges competing with online outlets. Adopting wireless technology is the smart choice for better communication and customer service. Timely communication helps retailers increase employee productivity and improve store operations. Ensure you always have the right retail communication and critical alert systems in place to meet your customers’ high expectations.

 

 

For more information on our retail products & solutions, download our sector brochure!

 



Staff Pagers

Increase your retail sales and service. Staff paging boosts employee productivity, enhances customer service, and helps your retail space communicate more effectively. Our solutions are flexible and adaptable to fit any situation you may have. If you have third-party devices that require a paging alert, we can integrate our solutions with these - giving you numerous possibilities when it comes to applications.


 

Fire Monitoring

Remain in control of any potential fire hazards, monitoring and controlling the area.

Equality Act Compliant

Compliance with the Equality Act 2010. 

Customer Service

Help customer-facing staff meet customer demands and needs effectively. 

Queue Management

Eliminate crowded tills, counters and dissatisfied customers, creating a more stress-free shopping experience.

Critical Alerts

Protect staff, customers and revenue by improving responsiveness to genuine emergencies.

EPoS integration

Integrate point of sale software to create a cohesive task management solution for your retail space. 


 


"CST offered a competitively priced solution, whilst future-proofing the system, in the event we needed messaging for other requirements. CST were proactive and innovative with the fire marshal solution when we had false alarm evacuations across the estate. Their AlarmCall system could give us an instant alert and accurate messaging so we could investigate quicker from anywhere in-store. This solution instantly prevented many unnecessary evacuations."

ASDA


"OCADO chose CST because it has tried and tested, robust and resilient products, that are proven to work in a harsh fast-paced environment. The system is used every hour of every day so it had to withstand the constant usage. CST responded well to the initial enquiry and quickly tested various button options before selecting a robust button with high usage between battery changes. They achieved good coverage and were also able to provide Gen2 data monitoring software that was able to produce reports for our production managers to access the success of the system."

Ocado