Queue Management | Call Systems Technology

Waitlist Management

Queue Management for retail

Boost sales and customer service levels

With queue management software solutions, customers can be kept updated while they wait for an item in stock to be delivered, gift wrapped or for a special service to be completed. With the convenient use of pagers or SMS text messaging, customers are free to shop until you're ready to alert them to return, eliminating long queues and congestion at key points. The freedom of the shopper encourages them to spend more as they wait to receive an alert. 

Easy to use and integrate

Easy and affordable, there is no hardware to install or maintain, the software works with any computer with internet access. It integrates with CST paging solutions and SMS text messaging allowing the customer to choose which way they would prefer to be contacted. And with the reporting capability, management can track wait times and monitor messages to ensure the store is working to the highest standards. 

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Waitlist Management Paging Products

No more visible queues! Hand waiting customers a Coaster pager and they're free to wander nearby without losing their place in the queue. When staff are ready they press a button on the transmitter to call customers back. Coaster pagers are easy to use and alert customers with a flash, tone and vibrate. 

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No more visible queues! Hand waiting customers an IQ pager and they're free to wander nearby without losing their place in the queue. When staff are ready they press a button on the transmitter to call customers back. IQ pagers are easy to use and alert customers with a flash, tone and vibrate. 

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Provide a better patient experience with SmartCall. SmartCall creates an electronic wait list and notifies patients when their appointment is ready via SMS pager. The system gives patients the comfort of knowing they can venture out and always be reached, whether by text or pager.

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Staff members hand the customer a pager and the customer is free to wait where they wish. When it's their turn to be seen, staff simply press a button to call them back. Staff can concentrate on providing better customer service without congestion at the till or counter. EuroCoaster pagers are perfect anywhere queues form. They are suitable for any sized business and can reach up to a two mile range. They are also slim, stackable and have a small footprint.

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Reduce noise, improve guest flow and increase profits with the CustomerCall All-in-One (AIO) paging system. With the AIO, waiting staff no longer spend time searching for guests. Hand queuing guests a CustomerCall IQ pager and they are free to visit nearby areas while they wait.

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Alphanumeric pagers are cost effective, discreet communication devices. They are ideal for sending messages between staff members and management. Easy-to-use, they ensure that your staff can respond immediately to any requests and alerts.

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