Production Supervisor

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About the Company:

Call Systems Technology (CST) is an established leader in innovative communication technology. We provide pioneering on-site solutions including paging systems, two-way and digital mobile radio systems, critical alarms, staff paging, waiter-call systems, call button solutions and our Gen2 messaging and alarm monitoring software. Our solutions are found in 5-star hotel chains, investment banks, household-name retailers, super-yachts, football stadiums, global restaurant groups, and many other industries and sites around the world.

About the Role:

• Supervising the Production Technicians, encouraging mutual respect and great teamwork to deliver first class service both internally and to external customers
• New Releases: understand all new software and hardware products for each project
• Assist the Technical Manager with all new software and hardware products to be operationally assessed as part of technical sign off procedure
• Provide high-level 2nd-line support to customers and resellers escalated through Customer Service and report any technical issues to the Operations Manager and/or Technical Manager
• Monitor the technical skillset and knowledge of the Production Technicians, developing their knowledge where possible and arranging training when required
• Carry out personal development reviews and objective setting in line with company objectives
• Provide pre-installation support to Operations and Sales; assist the Project Engineer to arrange pre-installation site surveys, specify equipment and create reports
• Assisting the Project Engineer and Operations Manager to ensure projects are delivered on time and on budget; going on-tools to increase the build-capacity of the Production Dept when needed
• Create and maintain mini-project documentation and maintain the IT support systems, ensuring project data is kept up to date
• Delivery in a timely fashion of all site-survey reports, service call report, customer sign off documentation, along with mileage, timesheets, and site visits

Attributes:

• Strong technical aptitude and ability to understand and manage installation process and test company products and systems
• Demonstrated capability and experience to learn new practices quickly and efficiently
• Excellent people manager, open to direction with a collaborative work style
• Leadership and vision in managing staff, projects, and initiatives
• Commitment to high standards and a diverse workplace
• Excels at operating in a fast-paced environment

Experience: 

• At least 5 years  in a similar production role, with at least 2 years in a supervisory position
• Excellent understanding and hands-on capability of paging systems, two-way radio systems and IT hardware/software solutions

Accreditations: 

• Electrical awareness/qualification (ECS or above)
• HND in Electronic Engineering or equivalent
• Prince 2 or equivalent methodology (ideally)