Enhanced
Reporting
Connects
Multiple Devices
Fast
Communication
Only the most efficient hotels run on Gen2, a software solution that controls and monitors an entire messaging and alarm monitoring operation. Gen2 is high performing, multi-lingual, user-friendly and Windows-based with the ability to facilitate an unlimited amount of client users. It is the hub of all communication, sending and receiving messages or alerts from all departments, equipment and staff members.
Pre-set or formulate messages using the QWERTY keyboard and communicate critical events and data to any end point. Gen2 can send recurring messages and prompts such as maintenance reminders as well as one-time instant messages.
Gen2 can route alerts to individuals or entire groups via different connections. As events escalate, so can your recipient list. Whether it’s a status update or a life-safety alert, you can be confident the right people will receive the information.
Gen2 Connecting Devices
Gen2 is the hub of all hotel communication, connecting numerous devices and alarms: Pagers / Tablets / Smartphones / Call Buttons/ Radios / Door Bells / DECT Phones / Loneworker Pendants / Fire Alarm Systems / Security Systems / Lift Alarms / Pool Alarms / Disabled Alarms / And other Third Party Devices
view connections diagramPagers
Unlimited messages can be sent to any on-site alphanumeric pager using Gen2’s QWERTY keyboard. These cost effective, discreet communication devices provide coverage in places where mobile phones cannot.
Call Buttons
A single button press will send an alert, via Gen2, to any relevant member of staff, indicating where assistance has been requested e.g. meeting rooms, reception desks and restaurant tables.
Radios
Send messages to digital radios via Gen2 to alert users to specific tasks or duties.
Door Bells
When a front door bell is triggered, staff are paged immediately and can respond accordingly wherever they are in the hotel. Maintains customer service and guest experience levels during out of hour periods when less staff are available.
DECT Phones
Used to provide first-rate service, protect lone workers and enjoy high clarity communication, the DECT phone has all the functions of a pager and alarm too.
Loneworker Pendants
Staff working alone can be instantly connected to any end point via the Gen2 system. Pre-determined messages can be sent to alert of an issue or safety breach.
SMS Text
With the Gen2 GSM module users can send and receive messages without costly mobile phone line rental and call charges.
Fire Alarms
Gen2 adds an extra level of safeguarding for staff and guests. When alarms are triggered, Gen2 determines the member of staff to alert be it the fire warden, maintenance team or hotel security. Evaluate reports to determine systematic security lapses.
Security Systems
Gen2 adds an extra level of safeguarding for staff and guests. When alarms are triggered, Gen2 determines the member of staff to alert be it the fire warden, maintenance team or hotel security. Evaluate reports to determine systematic security lapses.
Lift Alarms
Gen2 adds an extra level of safeguarding for staff and guests. When alarms are triggered, Gen2 determines the member of staff to alert be it the fire warden, maintenance team or hotel security. Evaluate reports to determine systematic security lapses.
Pool Alarms
Gen2 adds an extra level of safeguarding for staff and guests. When alarms are triggered, Gen2 determines the member of staff to alert be it the fire warden, maintenance team or hotel security. Evaluate reports to determine systematic security lapses.
Disabled Alarms
Gen2 adds an extra level of safeguarding for staff and guests. When alarms are triggered, Gen2 determines the member of staff to alert be it the fire warden, maintenance team or hotel security. Evaluate reports to determine systematic security lapses.
Gen2 The Dashboard
A seamless experience from dashboard to device, the Gen2 homepage holds all the components for client user functionality
Cloud usage
Users can log in to Gen2 via Android and iOS operating devices.
Hot Keys
Unlimited programmable hot keys for pre-defined and pre-set messages enabling swift alerts to pagers, radios, DECT phones, email addresses and mobile users.
Quick Keys
Important messages or alerts can be pre-set here, easy to see and making communication to defined groups quick and simple.
Incoming Messages
View all incoming messages including time, date and message, in one single place.
Multi-lingual
Gen2 supports English, German, French, Spanish, Dutch and standard Arabic.
Quick Send
Use the Qwerty keyboard to write and send all messages to any end user.
Users/Groups/Contacts
A list of all users contactable via Gen2 are listed here.
Gen2 Features
Fully Scalable
Gen2 software is fully flexible and able to be scaled to fit any business, from two system users to infinity. Additional users can be added on as a business expands or whenever it is deemed necessary. CST can complete a site survey to help businesses determine the scale required.
Message Processing Speed
Gen2 is written to process data and events at a maximum rate. Stress testing results for sending messages to a 12-62 transmitter has shown a consistent rate of one message per second.
Quick Installation
Installation Wizard takes an average of 15 minutes depending on connection speed. This includes installation of .Net framework; setting up webserver port number; installation of local database or alternatively connecting to an external database specified by site.
