Enhancing the Dining Experience at Sissinghurst Castle Garden with CST’s EasyVu System
Nestled in the heart of Kent, Sissinghurst Castle Garden is more than just a historic estate—it's a sanctuary of beauty, history, and serenity. Managed by the National Trust, it draws visitors from around the world who come to explore its renowned gardens and immerse themselves in the peaceful surroundings.
A crucial part of this experience is the on-site restaurant, where guests can unwind and enjoy locally sourced meals. However, as the popularity of Sissinghurst grew, so did the challenges of providing efficient and seamless service in the restaurant.
The Growing Pains
On busy days, the restaurant at Sissinghurst would fill up quickly, and managing the delivery of orders to the right tables became increasingly difficult. Staff found themselves searching for guests and the delays, though minor, began to affect the overall experience, leaving both staff and visitors feeling a bit more harried. It became clear that a change was needed—a way to maintain the calm, seamless service that guests expected, even on the busiest days.
A New Approach
Enter Call Systems Technology (CST) with their EasyVu Guest Locator System. The idea was simple but transformative: a system that could track where guests were seated after they placed their orders, allowing staff to deliver food directly to the right table without any confusion or delay.
Here’s how it works – upon placing their order, each guest was given a table locator. The EasyVu system connects to a screen and shows the location of the buzzer. When the food was ready, staff could see at a glance where each guest was sitting, ensuring that meals were delivered swiftly and accurately. No more wandering through the dining area, no more calling out names—just smooth, efficient service that let guests enjoy their time without interruption.
The Result: Significant Advancements and a Better Guest Experience
Enhanced Efficiency: The EasyVu system allows staff to quickly and accurately locate guests, reducing delays in food delivery and ensuring orders easily reach the correct tables, without any issues arising.
Positive Feedback: Visitors appreciate the smoother, more effective operations, especially during busier periods, contributing to an overall better experience.
Improved Staff Productivity: EasyVu alleviates the pressure and stress of staff, enabling them to focus on providing quality interactions with guests rather than managing logistics.
Refined Guest Experience: Guests enjoy a more relaxed and uninterrupted dining experience, as the streamlined service eliminates the need for staff to search for them or call out names.
Seamless Integration: Our integration supports Sissinghurst’s mission to offer a tranquil, organised environment that complements the beauty of the gardens.
A Seamless Transformation
The difference was noticeable almost immediately. With EasyVu in place, the restaurant’s operations became more streamlined. Orders were delivered more quickly, and the atmosphere in the dining area became even more relaxed. Guests appreciated the subtlety and efficiency of the service, and staff found themselves less stressed, able to focus more on the quality of their interactions with guests rather than the logistics of food delivery.
Feedback from visitors reflected these improvements. Many noted how smoothly the restaurant ran, even during peak times, and how much they enjoyed the uninterrupted tranquillity of their meal.
The Future with EasyVu at Sissinghurst
For Sissinghurst, the EasyVu system has become an integral part of the restaurant's operations, ensuring that the dining experience matches the peaceful, well-organised beauty of the gardens outside. It’s a solution that has not only met the challenges of high demand but has also enhanced the overall experience for everyone involved—staff and guests alike.
As Sissinghurst continues to welcome visitors from around the world, the EasyVu system will remain a quiet but crucial part of what makes the experience so special. It’s a reminder that sometimes, the best innovations are those that work behind the scenes, allowing the real stars—like the gardens of Sissinghurst—to shine even brighter.
Featured Product
EasyVu enables servers and staff to accurately locate guests and provide services quicker, leading to higher profit margins for restaurants, pubs and bars.
