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Welcoming Our First Apprentices

At Call Systems Technology Ltd (CST), we know that the best way to secure the future is to invest in people today. This September, we’re proud to launch our very first Apprenticeship Programme welcoming two Sales Apprentices and three Technical Apprentices to our team.

This milestone isn’t just a new initiative, it marks the beginning of a journey that reflects CST’s 30-year commitment to nurturing talent, supporting growth, and shaping the future.

 

A blue and green CST logo with the words "the genesis programme" next to it
3 young people smiling and looking at laptops in front of them

 

 

 

Why We Started the Programme

For three decades, CST has thrived on the dedication, talent, and innovation of our team. Many colleagues have grown with us, building deep expertise that strengthens our foundation. That legacy is a key asset, and we’re committed to building on it by investing in emerging talent and fresh perspectives to drive our future.

We wanted to create opportunities for curious, passionate, and ambitious individuals to begin their careers with us, not as “finished articles”, but as people with the right values and drive to learn. With structure, support, and hands-on experience, we can build the skills together.

Building the Genesis Programme

Our apprenticeship journey began with a simple but challenging question:
How do we find future technical and sales specialists in such a niche industry?

The first step was partnering with local colleges, training providers, and organisations such as Oaklands College and Herts Growth Hub, giving us access to excellent facilities and expert support.

From there, we developed the Genesis Programme, a pathway designed not just for apprentices, but for all CST employees to continue learning and growing.

This programme was crafted by our People Manager, with support from the Operations Manager, Managing Director, and external training providers. Together, they shaped a structure that blends government-funded apprenticeships with CST’s in-house training.

 

A group of coworkers all crowding round a laptop

What We’re Looking For

When selecting our apprentices, we didn’t focus on technical skills or prior sales experience. Instead, we looked for values that align with CST:

A red circle with a brain inside someones head symbol with the word "curiosity" written below
A red circle with a 2 hands shaking symbol inside and the word "adaptability"below it
A red circle with a white heart on the inside and a plant symbol inside the heart. It also has the word "passion below it
A red circle with a sunshine symbol inside and a person symbol on the inside if the sunshine. The words "positive attitude" are also written below it
A red circle with a trophy symbol on the inside and the words "drive to achieve" written below it
A group of coworkers standing beside a monitor which displays some information about the genesis programme

 

 

Connecting to Our Mission

Our mission is clear: Developing Talent to Shape Our Future.

This apprenticeship is a natural extension of our 30-year success story. Just as many of today’s leaders developed their expertise within CST, we hope that in 10 years’ time, today’s apprentices will be thriving in their careers, guiding the next generation and helping us remain a leader in our field.

 

A Message from Our People Manager, Michele Garrigan, to Our New Apprentices

“This is the start of something exciting not just for you, but for all of us at CST. You’re joining a workplace where curiosity and innovation are encouraged, and where you’ll have the support and tools to grow.

Challenges will come, but each one is an opportunity to learn and discover your strengths. You don’t need to have all the answers; what matters most is your attitude, your willingness to ask questions, and your drive to succeed.

We believe in you, we trust you, and we’re here to support you. Apprentices of today are the leaders of tomorrow, and we can’t wait to see what you achieve.”

Here’s to shaping the future, together.

Our Vision for the Future

So, what does success look like for us? It’s apprentices completing their qualifications with confidence and a sense of achievement. It’s seeing them build meaningful, long-term careers that extend far beyond their initial training. Ultimately, it’s about developing the next generation of CST managers, technicians, and innovators who will help shape our industry’s future.

Advice to other organisations considering starting something similar?

Commit fully. An apprenticeship programme only works if the whole organisation is behind it. Secure leadership buy-in from the start so apprentices feel supported, and ensure the programme has the resources it needs to succeed.

Stay connected with us and follow our journey below:

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