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How technology can combat the most common restaurant complaints

Did you know a staggering 60% of British people have admitted to making a complaint whilst dining out? Read More

How a communication solution helps hotels differentiate themselves from Airbnb

The element of customer service is the primary difference between staying in a hotel or booking through Airbnb. Read More

The hotel locations where Gen2 improves the guest experience

Efficient communication is essential for the smooth operation of any hotel, in addition to the integral role it plays in the guest experience. Read More

Hospitality trends for 2018

It’s hard to believe we’re already a month into the New Year…now that the dust has settled we wanted to take a look at the trends we’ll be seeing within restaurants and throughout the hospitality industry in 2018.

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London’s best pancakes for Shrove Tuesday

Better known as Pancake Day, Shrove Tuesday is celebrated every year as the perfect excuse to indulge in pancakes topped with copious amounts of maple syrup and butter. Read More

London restaurants with festive food and drinks

Christmas is a wonderful time of year dedicated to eating and drinking our body weight in festive food and drinks. Thankfully, this year London restaurants have not disappointed with their holiday specials.  Read More

What to consider when contemplating delivery service

People are increasingly opting to eat takeaways at home instead of dining out, and many restaurants are adopting services such as Just Eat or Deliveroo to keep up. Read More

How real time technology is giving restaurant operators a helping hand!

What are the real-time effects of technology for restaurant operators? Here, in Ashley Sheppard’s column for Restaurant Magazine as Guest Technology Editor, he explains his prediction. Read More

Top five ways counter-service restaurants can improve the guest experience

Counter service restaurants are on the rise, with operators tweaking the format to create new mid market restaurant formats. Read More