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Wahaca was founded on food quality, excellence and Master Chef winner Thomasina Miers’ passion for flavour. The brand offers a mix of Mexican street food that’s fresh, fast, tasty and good value.
“We serve a really wide selection of authentic Mexican street foods – alongside the familiar taco and burrito are queso fundido, huarache and esquites, for example,” explains Mark Selby, Managing Director of Wahaca. “That variety means a pretty complicated kitchen structure – one table’s order could be placed over seven different tickets.”
QSR Automations® ConnectSmart Kitchen (CSK) was chosen by Wahaca to ensure that they were quicker and better than competition.
Each chef station in the kitchen has its own screen showing the individual chef what they need to be cooking next. “CSK simplifies the kitchen workflow,” says Mark Selby. “It coordinates everything, organising every kitchen shift much more productively. It also saves time and allows us to produce food more quickly and, in our situation, that’s vital.”
Speed isn’t the only benefit: food quality is more consistent, too. “Because chefs are only cooking, and don’t have to worry about organising things, their jobs are simpler. They can focus on their passion and put it into each dish. CSK gives us much better control of the food that goes to the table.”
Selby states “It makes us better. It has sped up food service significantly. So much so that we can guarantee to have people in, fed and back out in 20 minutes, if that’s what they want. It also means we can serve a lot more customers when we’re busy.”