Boost your efficiencies this festive season

As the festive season approaches, ‘tis the season to be … well, rushed off your feet. Operators need to raise their tech game to ensure customer experience and operational efficiency are slicker than ever.

Call Systems Technology (CST) specialise in innovative communication technology and software solutions that transform and enhance the hospitality industry – for both customers and operators. Helping to deliver a truly first-class service whilst subtly elevating the experience to stand out from competitors.

Staff should be readily available without being constantly visible, and communication between teams should be almost invisible yet still allow the establishment to operate at its best. Thankfully, modern paging systems, designed specifically for the hospitality industry, are allowing just that.

Here are four top ways to ensure Christmas is a cracker:

• With the festive season often leaving restaurants short-staffed, call buttons allow customers to instantly gain a team member’s attention when needed, making it easier to order additional food and drink or request to pay the bill.
• Instead of getting customers to wait in a long, tedious queue, create an invisible one instead. Diners might want to be waiting at the bar, especially during the festive season. Utilising customer paging solutions gives diners the freedom to wait where they wish while reducing congestion.
• Simple but effective, WaiterCall instantly connects front and back-of-house for the slickest service. Instant communication eliminates the need to run back and forth from the kitchen pass, leaving more time to upsell drinks and maintain high levels of customer service.
• Two-way radios provide instant communication between managers, kitchen staff and waiting staff. Meaning table turns are increased, incidents are dealt with immediately, and the overall guest experience is enhanced. No guessing, shouting or time wasted – just clear communication.

Keeping on top of the latest technology not only relieves stress for staff during busy periods but also helps improve simple operations, keeping customers happy and most importantly, loyal.