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All posts tagged customer service

Improve The Guest Experience With Hotel Technology

Operating a quality hotel, improving your establishment, and delivering unrivalled service are key to ensuring a positive guest experience and increase guest retention. So how…

Technology: Supporting Industry Challenges

As technology makes leaps and bounds, the good news is that solutions are here for the taking. The pandemic has caused an increase in technology…

Image: CST Alphanumeric Pager in use at Rhinefield House Hotel.

Top 10 reasons why we still need pagers

At Call Systems Technology (CST) we supply paging systems to over 15,000 users across a diverse range of industries. Our advanced paging systems allow users…

5 Valuable Tips for the Perfect Outdoor Space

With hospitality reopening, and the feeling of summer upon us, customers want to enjoy the fresh air and soak up vitamin D. With the weather now…

How a communication solution helps hotels differentiate themselves from Airbnb

The element of customer service is the primary difference between staying in a hotel or booking through Airbnb.

Top five ways counter-service restaurants can improve the guest experience

Counter service restaurants are on the rise, with operators tweaking the format to create new mid market restaurant formats.

Top ten reasons why we still need pagers

At Call Systems Technology (CST) we supply paging systems to over 15,000 users across a diverse range of industries. Our advanced paging systems allow users…

Proven tricks to get better tips

Servers are being short-changed as it’s revealed that one in ten brits don’t tip and those that do only leave, on average, 7% of the…

It’s all about augmented reality in 2017

Ashley Sheppard, Commercial Director, Call Systems Technology and Guest Technology Editor, Restaurant Magazine. As said in the December issue: Everywhere I turn in my world of…